Help & FAQs
The quick answers to the questions we are asked most. If yours is not here, we are a message away.
Paying and subscription
What does it cost, and what do I get?
Premium is K100 for 30 days. That opens everything: practice across all 30 syllabus topics, past-paper questions, instant marking, the correct answer and a worked explanation for every question, and your progress and mastery tracking.
Which networks can I pay from?
Airtel, MTN and Zamtel mobile money. You type the number that should pay, and the payment prompt goes to that phone — approve it with the mobile-money PIN.
Can my parent or guardian pay for me?
Yes. Enter their mobile-money number and they approve the prompt on their phone. The access always lands on the account that is logged in — yours — no matter whose number paid.
I paid but my access has not opened
Access opens by itself, usually within seconds of approving the prompt. If it has not, open Payments & subscription from the menu, find your last payment, and tap to check again.
If money has already left the wallet, do not pay a second time. A payment can take longer to clear on the network side, and your access opens automatically the moment it does. If it is still closed after a few hours, message us with the reference number shown on your payment screen.
Where do I find my receipt?
Payments & subscription → View receipt. You can save or print it, and re-open it any time. For your safety the receipt only shows part of the paying number.
Does it renew automatically?
No. There is no automatic billing and we never store card or wallet details. Each 30 days you choose whether to pay again, and we show a reminder in the app in your last week.
Renewing early never costs you days — new days are added to the end of what you already have.
Do you give refunds?
Yes, in the situations set out in our refund policy — double charges, a payment we could not deliver access for, or a wrong amount.
Your account
My login code did not arrive
Codes come by SMS and usually take a few seconds. Check that the number you typed is your own and correct, that you have network signal, then ask for a new code.
If codes never arrive on your number, message us — we can check whether the message left our side.
Can I use my account on more than one phone?
You can be signed in on two devices — for example your phone and a tablet. Signing in on a third signs out the oldest one.
An account is for one student. Sharing a login is not allowed and can lead to suspension.
I have changed my phone number
Message us from the account you still have access to and we will help you move it, so you keep your progress and your remaining premium days.
Studying on G12 Titan
How is my mastery score worked out?
For each topic it is simply how many of your last 25 answers in that topic were correct. Below six answers we show “warming up” instead of a score, because a handful of questions cannot judge a topic.
Under 40 means focus here, 40 to 69 is developing, 70 and above is strong. It is a living number: as you practise, old mistakes fall out of the window and your score moves.
What can I use without paying?
Titan Search, free sample questions, the formula bank, the official syllabi, exam time-tables and our study-tips guides are all free and need no subscription.
Is this the right syllabus for me?
G12 Titan follows the Zambian 2013 CDC Mathematics syllabus and covers both examining streams — School Certificate (O-Level) and GCE — for Grades 10 to 12.
I think one of your answers is wrong
Please tell us. Verified answers are the whole point of this platform, so we re-check our working against official marking standards. If we were wrong, we correct it and thank you.
Still need help?
Email us at support@g12titan.com. For anything about a payment, include the reference number from your payment screen or receipt — it lets us find it in seconds.
We reply to every message within 24 hours, and payment problems are resolved within 5 working days. See our full complaints promise.
See also our Terms of Use · Privacy Policy · Refunds & Complaints